Shipping Policy
Shipping Policy
Order Processing
Orders are processed within 3-5 business days. You will receive a confirmation email once your order has shipped.
Standard delivery takes 5-15 business days, depending on the destination.
International Shipping
At Petzini, we offer FREE GLOBAL SHIPPING on all items.
For more specific shipping times by country, please refer to Zendrop’s detailed list here.
Import Duties and Taxes (VAT)
Your order may be subject to import duties and taxes (including VAT) upon arrival in your destination country. Please note that Petzini is not responsible for these charges; they are the responsibility of the customer.
Refunds, Returns, and Exchanges
We accept returns within 14 days of delivery, provided that the item is unused and in its original packaging. Refunds will cover the full item amount, minus the return shipping costs.
If your order arrives damaged, please email us immediately at petzini.store@gmail.com with:
- Your order number
- A photo of the item’s condition
We address such cases individually and aim to provide a satisfactory solution.
Contact Us
If you have any additional questions or concerns, feel free to reach out to us at:
Email: petzini.store@gmail.com